Returns, Refunds & Exchanges

We like to keep things simple. If something isn't right with your purchase, get in touch and we'll do our best to help.

Refunds

If you'd like to return a purchase, please contact us first. We'll confirm whether the return is eligible and provide the appropriate return instructions.

For approved refunds, the original payment method will be refunded once we've received and assessed the returned item.

Return shipping is the responsibility of the customer. Any shipping costs or import fees associated with exchanges are also the responsibility of the customer.

Returns & Exchanges

If you've received the wrong item, your order arrived damaged, or you'd like to discuss a return or exchange, please get in touch before sending anything back.

We'll assess the circumstances and confirm the appropriate next steps.

Please don't send items back without contacting us first, as return instructions may vary depending on the type of return.

Faulty or Defective Products

If you believe your Epic product has a defect in materials or workmanship, please contact us with details of the issue and, where possible, photos of the product.

All warranty claims are subject to inspection and assessment. For full details of what's covered, what's excluded, and how warranty replacements are handled, please see our Epic Fly Rods Warranty & Replacement Policy.

Rod & Blank Breakages

Rod breakages that aren't covered under warranty may be eligible for our Breakage Support Programme.

Replacement sections for current and supported models are available for US$80 per section, plus shipping, subject to availability.

For custom-built rods and customer-built Ready-to-Wrap kits, replacement sections are supplied as Epic components only. Any re-wrapping or other repair work is the responsibility of the customer and their rod builder.

If a replacement section is no longer available, we may be able to offer an alternative solution or a discretionary goodwill discount toward a current Epic product.

For full details, please see our Epic Fly Rods Warranty & Replacement Policy.

How to Return an Item

Please contact us before sending anything back. Include your order number and a brief description of the reason for the return.

We'll confirm whether the return is approved and provide the appropriate return instructions.

Once we've received and assessed the returned item, we'll process your refund or exchange as appropriate.